General T&C's

Our terms and conditions ensure that our customers have a clear understanding of our policies, which apply to every invoice sent via our online channels or written at our store(s).

 

Fixing Warranty

We offer a 2-year wood fixture warranty and a 5-year warranty on foam. Similarly, we provide 6 Months to 1 Year warranty on all imported office chairs. 

 

Design, Fabric, and Color

Design, fabric, and color selections must be confirmed within 24 hours of booking an order. After this period, any changes will not be allowed.

 

Payment and Delivery

A 60% advance payment is required to confirm your order. The remaining balance must be paid 3 days before delivery. Delivery charges will depend on your location.

 

Order Collection

If an order remains uncollected 15 days after delivery date, it will be deemed canceled. Standard orders will incur a 30% deduction, along with warehouse charges after 7 days of non-collection. For custom orders, a 70% deduction will apply, with the remainder refunded.

Hardware Items Warranty

No warranty is provided on hardware items such as locks, handles, sofa buttons, and studs.

 

Mirrors and Glass Tops Warranty

Mirrors and glass tops are not included in our warranty coverage. We strongly recommend customers to thoroughly inspect these items upon delivery for immediate replacement in the event of any issues.

 

Display Photos and Additional Props

Product photographs may feature additional props used for display purposes only and are not included in the product.

 

Customized Orders

Orders customized by customers are non-refundable. We may provide after-service for selected cities for any issues in the future, and after-service charges, including material costs, will be borne by the customer.

Similarly, any design or dimensional change in Officio Product will be considered a customized product. This doesn’t include color or fabric variations.

 

Fabric Warranty

The imported fabric we use does not come with a warranty as per industrial standards. If the customer provides their own fabric, we will reduce the fabric amount from the price.

 

Original Invoice for Warranty Claims

To initiate a warranty claim for any warranty, customers are required to provide the original invoice issued by Officio.

 

By using our website or placing an order at our stores, you agree to our terms and conditions. We reserve the right to make changes to our policies without prior notice. If you have any questions, please feel free to contact our customer service team.

Thank you for choosing Officio.