Order Placement

At Officio, we offer a seamless and hassle-free order placement process, whether you choose to visit our physical outlet or order online through our website. We have outlined our policies and requirements below to ensure a smooth and efficient experience for all our customers.

Advance Amount

To facilitate the processing of your order at Officio, we kindly request an initial advance payment equivalent to minimum 60% of the total invoice amount. We offer a variety of convenient payment options to accommodate your preferences. It's important to keep in mind that your order will initiate processing only upon receipt of the full or minimum 60% advance payment. Until this requirement is met, a receipt will be generated, but your order will not be confirmed. 

For Custom Orders & In-Stock Items at warehouse(s) or at store(s), orders will be booked on 100% payment in advance. We appreciate your cooperation and look forward to assisting you in acquiring your desired furniture. 

Design and Fabric Confirmation

After the full or minimum 60% advance payment for standard orders has been paid, you will have a window of 24 hours to confirm your chosen fabric type, color, and any design alterations offered by Officio. After this period, we will consider the fabric and design options decided & confirmed by the customer to be final for manufacturing, and any further change requests will not be entertained.

Other Details

Customers are responsible for providing all relevant details pertaining to their order at the time of booking. This includes orientation or any other detail that may be relevant to your order. If such details are not provided, the product will be made according to the default design and setting provided by Officio. Please note that after the order has been processed, no queries regarding alterations to details will be entertained.

If the relevant details are not clearly mentioned on the Invoice, they will not be entertained.

Order Cancellation

We understand that circumstances may change, and you may need to cancel your order. Please refer to our policy below for order cancellation:

From Customer

Any order made without depositing the advance amount can be canceled by the customer at any time without any charges.

At Officio, we have a clear and fair order cancellation and refund policy. If you choose to cancel your order within the first 24 hours after making the deposit, you'll receive a 100% refund. For cancellations made between 24 hours and 3 days, there will be a 30% deduction. After 3 days, there will be a 40% deduction. After 10 days, no amount will be refunded. Please note that for refund processing, bank charges may apply. However, it's important to mention that if you decide to cancel a customized order after the initial 24-hour period, no refund will be provided. If you have any questions or require assistance with the cancellation and refund process, please reach out to our dedicated customer support team; we're here to ensure your satisfaction. 

From Company

Officio reserves the right to cancel any order at any time by informing the customer, either online or in-store. In this case, the entire advance amount submitted will be refunded within 7 working days.

In the event that an order is not collected within 15 days from the delivery date, it will be deemed as canceled. For standard orders, a cancellation fee of 30% of the total order amount will be deducted, and additional warehouse charges will be applicable if non-collection exceeds 7 days. The remaining advance amount will be refunded. 

For customized orders, a higher cancellation fee of 70% will be deducted, with 30% of the total order amount being refunded. We aim to strike a balance between flexibility and operational requirements, ensuring a fair and transparent process for our customers in such situations. If you have any inquiries or require further clarification, please do not hesitate to reach out to our customer support team for assistance. 

Thank you for choosing Officio for your furniture needs. If you have any further queries or require assistance with your order placement, please do not hesitate to contact us.